On Tuesday Microsoft Corp said it plans to roll out a version of its cloud-based software that will be modified to suit the needs of healthcare organizations.
While Microsoft is known for general productivity software such as Outlook and the chat app Teams, it also makes more specialized business software such as programs used by customer service agents and artificial intelligence tools that software developers can use to make chat bots.
Microsoft said it will pull all of its technologies together into a package it calls “Microsoft Cloud for Healthcare.” The system will allow hospitals to maintain data throughout an interaction with a patient.
For example, a patient might first visit a health care organization’s patient portal website. The initial questions would be answered by a chatbot that has been programmed by health care professionals, but then handed off to a service agent who could ask more questions and schedule a virtual visit with a nurse or doctor. That visit could then be held over Microsoft Teams video chat.
If the patient then comes to a clinic in person for a follow-up visit, all the data from the previous interactions will be available to the health care professional who sees the patient.
“We want to carry all that information through the health experience,” Deb Cupp, Microsoft’s corporate vice president of enterprise and commercial industries, told Reuters in an interview. Microsoft also said it plans to make the system work with electronic health record software providers such as Allscripts Healthcare Solutions Inc.